QoS in Multichannel IS: The MAIS Approach.Cappiello, C.; Missier, P.; Pernici, B.; Plebani, P.; and Batini, C.2004.In Engineering Advanced Web Applications: Proceedings of Workshops in connection with the 4th International Conference on Web Engineering (ICWE 2004), Munich, Germany, 28-30 July, 2004, 255-268. Bibtex
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